Case Study: Ownership And accountability

Situation

Melanie is a new supervisor in the Procurement & Subcontracts organization and eager to prove herself. She understands that safety and quality are values on the WTP Project and is committed to upholding both.

Today, Melanie is called into her manager’s office. One of the employees Melanie supervises has made a significant mistake in a document that could set back the award of an important subcontract by several weeks. Melanie does not remember seeing the mistake when she checked the document.