Post Training Assessment

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Question 1 of 10

1. Question
A Customer goes to buy motorcycle. The salesman sells a jacket and helmet to him. This is an example of ……
- Value add
- Cross -selling
- Up selling
- Sales as service
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Question 2 of 10

2. Question
Spin stands for …
- S- situation, P – Problem, I – implication, N – Need pay-off
- S – selling, P – prospect, I – intent, N – Need
- S – situation, P – prospect, I – Internal, N – Need
- S – Sales, P – Prospect, I – Internal, N – need pay off
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Question 3 of 10

3. Question
You receive an email from Mr. Nasser, who has visited you website for the first time. He expresses his desire to try your services. He is a …
- Client
- Lead
- Prospect
- Competitor
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Question 4 of 10

4. Question
Stacy, has been a regular client. This time she has approached you for a quick service regarding her monthly assignment(she is pursuing labor law studies). While she is sharing her requirements with chat personnel on chat, she wants to be sure that the assignment will be best in terms of quality and will be quickly delivered. She sound confused…what course of action will you choose?
- Try and convince her, give her the reassurance required in best possible words
- Pass on the call to CRM
- Say in plain language, that we will follow all quality parameters
- You will stick to the script provided and tell her to not to worry about the quality of the assignment
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Question 5 of 10

5. Question
Your competitor is charging MORE than you. When you want to sell, do you say your product is :
- Expensive
- Better Deal
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Question 6 of 10

6. Question
Choose the correct option below to complete the statement. Identify client’s needs and delivering solutions to achieve _________
- Market share growth
- Their specific business goals
- Increased revenue
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Question 7 of 10

7. Question
A salesperson wishing to uncover more details about the information that the buyer previously provided, should use following types of questions :
- Evaluative
- Multiple choice
- Reactive
- Tactical
- None of the above
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Question 8 of 10

8. Question
A major purpose of SPIN is to help the salesperson identify the_______for the buyer.
- Objections
- Features
- Situation
- Confirmed benefits
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Question 9 of 10

9. Question
The three P’s to ensure learning a smooth closure of Sales call is :
- Planning , Prepare, Practice
- Prepare, prospects, pipeline
- Prepare, plan and prospects
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Question 10 of 10

10. Question
FAB techniques must be used in which stage of SPIN model?
- S – Situation
- P – problem
- I – Implication
- N – need pay off
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